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Tuesday, 20 August 2013

5 Most creative social media ways to reach customers


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Twitter: Tweet to serve the customers.Tweet to solve an issue:-The much used phone conversations may help solve the problems but the wait time will not. A single tweet is enough to reach a lot of customers in just one click, which made twitter a fast-lightning platform.Build global image:- Better customer service gets talked about, which may lead to better brand image and more sales. Twitter is one of the social media ways that may turn a single happy customer story to international  news.  Reduction in cost:- Customers have better things to do than to be on call for hours because of a simple issue. With Twitter, the solution is quick, cheap and precise and it also reduces the call rates and time.Online chat: Let the customers save through technology: There can be various reasons to use the chat functionality. Some consumers are not always comfortable or understand the solution on call or have a lot of patience to pick the phone to call the service center. Also online chat can be a great way to inform customers about your new services or to sell the